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What to expect
Level up your loyalty strategy for 2026
In this 20-minute on-demand webinar, originally filmed for Dive Live, Talon.One’s Sam Panzer shares findings from our Harvard Business Review research on how top brands are redefining customer loyalty, profitability, and incentives.
Based on insights from 400+ executives, you’ll uncover the trends driving the year ahead - and how to turn them into a winning 2026 loyalty strategy.
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Key takeaways:
Why 77% of execs rank loyalty as a top priority for 2026
How unifying loyalty and promotions drives retention
The shift from mass discounting to data-driven offers
Best-in-class examples from Sephora and Scooter's Coffee
